Shipping policy
At Rosa and Stone, we take great care in packing and shipping your order so it arrives safely and securely. We ship Australia-wide using Australia Post and trusted courier partners, depending on the size and weight of your order.
Processing Times
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Orders are typically processed and dispatched within 2–4 business days of purchase.
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You will receive a confirmation email with tracking details once your order has been shipped.
Estimated Delivery Times
We use Australia Post’s Standard and Express Post services. Delivery times vary by location:
| Location | Express Post | Standard Post |
|---|---|---|
| Melbourne (VIC) | 2–3 business days | 3–5 business days |
| Sydney (NSW) | 2–3 business days | 3–5 business days |
| Brisbane (QLD) | 3–4 business days | 4–6 business days |
| Adelaide (SA) | 2–3 business days | 4–6 business days |
| Tasmania (ACT) | 4–5 business days | 3–5 business days |
| Northern Territory | 5–7 business days | 5–8 business days |
| Western Australia (WA) | 5–7 business days | 5–8 business days |
Please note: Delivery times are estimates only and may vary due to factors outside our control, such as public holidays, peak seasons, or postal delays.
Shipping Rates
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Shipping is calculated at checkout based on the weight and size of your order.
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Free shipping may be offered from time to time as part of promotions.
Packaging and Handling
As our products are made from natural marble and stone, we take extra care to ensure they are securely packaged. Fragile items are wrapped and cushioned to minimise the risk of damage during transit.
Delivery Issues
If your order does not arrive within the expected timeframe, please check your tracking number first. For further assistance, contact us at [insert your business email].
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If an item is lost or damaged in transit, we will work with Australia Post to resolve the issue.
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Please notify us of any damage within 48 hours of delivery, including photos of the packaging and item.
International Shipping
At this time, we ship Australia-wide only.